(818) 501-2281 info@ceocomputers.com

FAQ

What are your hours of operation? We are open 8:00 am – 6:00 pm Monday through Friday. Saturdays by appointments only. For clients with special service agreement, our NOC (Network Operating Center) is available 24X7.

What areas do we cover? Arcadia, Burbank, Chatsworth, Culver City, Downtown LA, Encino, Glendale, Hollywood, Los Angeles, North Hollywood, Pasadena, San Fernando, Santa Monica, Sherman Oaks, Tarzana, Universal City, Van Nuys and West LA, Woodland Hills and more. We have clients in San Diego, Palmdale and other areas in Southern California. We will gladly come to you. 

What are your rates? Our rates start from $95 to $165 per hour depending on the nature of the job and level of expertise required. We have a special rate for non-profit organizations. For our onsite visit we charge minimum of 1.5 hours and no travelling charge. We have discounted rates for clients with the service contracts.

Do you provide Free Consultation and references? Yes. absolutely. We have been in business for more than 27 years. Most of our clients have been with us for more than 20 years. They will be happy to give us a good reference and testimonial.

Do you guarantee your work? Your satisfaction is our number 1 priority and we take pride in our work. We only recommend high quality products from reputable manufacturers and test them before delivery or installation. All products carry minimum of one year warranty and longer term warranty can easily be obtained.

Technical FAQs

What is Microsoft salute? Microsoft Salute is Ctrl, Alt, Delete.  Over 80 % of the problems experienced by users is resolved by rebooting your computer.

Can a virus damage computer hardware? No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer. So if you’re experiencing an issue with a hardware device such as your printer, video card, sound card, etc. 99% of the time, it is not due to a virus.

If I format or erase my hard drive will it remove a virus? If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.  

Top Ten computer issues that our office regularly deals with and one line explanation and solution: 

1: My computer is slow –Probable causes, fragmented data, corrupted registry, virus, too many programs

2: My computer freezes – All the causes mentioned in No.1 plus hardware issues such as bad memory.

3: I lost my data and I don’t have a backup –  Try the Recycle bin first, Please backup and use Dropbox or similar services for your most important data. 

4: I get bombarded with adware and my home page has changed- Your computer is infected with Malware.  Install Malwarebytes.org it is Free.

5: I cannot get online – Reboot your modem and router, call the Internet Service provider. 

6: My computer turns off by itself – 90% of the time it is a hardware issues but there are viruses that can cause this problem too. 

7: My smartphone will not synch with my PC – Download the latest Sync program such as ITunes for your smart phone

8: My wireless network is unstable –  There are many reasons.  Update Wireless drivers, make sure you have no obstructions,

9: I cannot print from the web– Allow temporary pop-ups. See you can print from a document such as Word.

10: My computer makes strange noises – hardware issues such as fans being dirty, bad hard drive or power supply.

Please before you take any actions by yourself.  Please give us a call at 818-501-2281.        

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