System Care provides remote monitoring and pre-scheduled weekly or bi-weekly visits at a discounted rate. This is our most popular service agreement and the closest thing to having your own in-house IT department at a fraction of the cost.
The remote monitoring and onsite visits our performed by our experienced system
engineers and include:
Infrastructure support- Network performance evaluation fine tuning,
Helpdesk-Assisting staff with their questions and problems
Patch Management-Applying latest recommended updates and patches
Support- Providing application and system training and support
Proactive Care- Diagnosing and preventing potential failures before they occur
Antivirus Management -Virus and spam detection & check up
Disaster Recovery – Backup and data integrity check up
Security Management- Internet access and security check up
Full Service Agreement:
No extra charge for parts, labor and traveling time.
Priority and prompt response, only a phone call away.
Unlimited service calls and telephone support.
Three preventative maintenance checkups per year.
On-site service performed by trained technicians.
Loaners provided at no cost.
Guaranteed replacement of un-repairable parts with new parts.
Monthly or quarterly payment.
Loaners are available, if your computer can not be fixed the same day.
Block Time service:
Our most popular service agreement. It is the best way to break the ice and experience our high quality service. Purchase 10-20 or more block of hours at a discounted rate and receive the contract services status such as priority response time, help desk support and on line support.
10 – 20 hours 10% discount
20 – 40 hours 15% discount
40 – up hours 20% discount
Parts are billed separately.