Lately we have been getting a lot of referrals of businesses that are not happy with their current IT company and want to switch. Fear of change is the reason why most people put up with bad service and high bills from any vendor, especially an IT company. It seems the old saying “better the devil you know than the devil you don’t” was made up with tech support specifically in mind.
But moving to a new IT company can actually be easy and stress free. You just need to take a few simple steps which let you take control of your technology and lay the ground for an IT move.
Four simple ways to take control of your IT and prepare for a move:
- Know your passwords. Ask your IT company for a list of user names and passwords for your servers and employees, Firewall and routers and store them in a safe place. Also, ask them to let you know every time they make a change and for a full up-to-date list as a fail-safe at least once a year.
- Network Diagram. Make sure you have a network diagram of your IT environment, Cabling blue print and other comprehensive graphical layout of your technology. This helps fast troubleshooting and understanding of what is going on in your organization. The more documentation you have the easier is the transfer.
- Internal Contacts. Make sure at least one person in your business is responsible for reporting problems and liaising with your IT company. This is usually the person who changes user names and passwords when your tech company is not around.
- List your technology providers. Most companies use quite a few technology suppliers. A full list of them and a recent bill is worth keeping to hand.
- Internet connection provider, account number and a support telephone number. Telecoms provider, telephone numbers, system type and support number.
- Equipment & software programs purchase record – keep serial numbers, purchase dates and location information close at hand. This is vital to make sure manufacture’s warranties are adhered to and issues resolved quickly. Also a list of contracts and when they expire.
- Domain name. Where purchased, renewal date, did you purchase your .com or .org etc. yourself or via your current support provider? You can find out much of this information by carrying out a who is look-up at http://whois.domaintools.com.
5. Have an idea of how much support you need. Knowing how much support time you use is crucial to managing your costs. If you don’t have an up to date report ask your current provider for the figures. Then when negotiating with a new provider you will know exactly what you require. We give our clients a breakdown of time used in 15 minute units every month. Your provider should be able to do the same.
6. Backup and Disaster Recovery plans. This is very important. Obtain any backup and security policy, backup media and make sure you know where you data resides outside of your organization. Who has access to it? How can you retrieve it? How it can be destroyed once you are done or moved to another Data Center?
7. Open the line of communications. Resolve any disputes such as unpaid balances. Introduce the new IT company and put them in charge to make sure the transition is going smoothly. No one likes bad publicity and the goal for each side should be a smooth transition.
For over 27 years our clients have considered our services valuable and essential to their business. Our consultation is FREE and we perform a FREE network analysis to make sure we cover all the above mentioned issues and provide you with a detailed report. Call us at 818-501-2281 for your Free network analysis.